FAQ

• General
• System Hosting and Installation
• Data Storage and Back-ups
• Security
• Compliance
• Electronic Lab Notebook
• Inventory and Sample Management
• Features

System Hosting and Installation

• Do eLabNext products run without an internet connection?

  Yes, it is possible to run eLabNext products without an internet connection in an On-Premises installation. However, certain functionalities, such as third-party add-ons that require an internet connection, do not work. For periodic system maintenance and installation of software updates, it should be possible for the server to fetch updates via the internet.

• Do you have an API?

  Yes, eLabNextl has a REST API. Find the technical information about how to use the API in the REST API documentation.

  Using the API is one way to generate custom reports and connect other applications in your organisation. For more information about the API, please do not hesitate to contact us.

   

• How often do you provide system updates?

  We are continuously improving the functionality of eLabNext products by developing new features. Development is performed according to a continuous development strategy in which new updates are continuously launched in the Cloud. Our Private Cloud and On-Premises installations are updated every quarter by default. Optionally, we can provide an acceptance environment on which software updates are installed first to be approved by the organisation before deployment in the organisation-specific eLabNext installation.

• Can we install the system ourselves?

  This is not needed. We provide eLabNext products as subscription-based solutions that we can also install on your organisation’s servers. Part of our delivered service is the system installation and providing periodic updates. In case your organisation prefers a local system installation, we can provide your IT department with the technical specification of the required (virtual) server configurations. Once the servers are provided, we use a secured VPN connection and Octopus Autodeployer to install and maintain your system installation.

• Can I run the application on my local server?

  Yes, eLabNext products are not only available as a cloud-based Software service solution but can also be installed as a Private Cloud or On-Premises installation. With the On-Premise installation, eLabNext products are installed on a server of the clients’ preference. For a dedicated managed hosting solution for your organisation, we recommend a Private Cloud installation. For more information about the solutions we provide and the technical requirements for the installation, please contact us.

• Can I upgrade from the Cloud to a Dedicated Installation?

  Yes, this is possible. In fact, most labs start with Cloud installation. As soon as the system’s benefit has proven itself or if your organisation decides to introduce eLabNext products in the entire organisation, it is possible to migrate existing data from the Cloud and set up a dedicated Private Cloud or On-Premises installation. Read more about our different hosting solutions.