FAQ

• General
• System Hosting and Installation
• Data Storage and Back-ups
• Security
• Compliance
• Electronic Lab Notebook
• Inventory and Sample Management
• Features

General

• Do eLabNext products work on a Chromebook?

  Yes, eLabNext products run on any device that uses one of the generally used and supported browsers. However, our add-ons are only available for Windows and Mac and are not available for a Chromebook.

• What are the requirements for a local installation?

  For the most straightforward On-premise installation, a set of the following preconfigured servers should be provided by the client:

  •     Application server: Microsoft Windows Server 2016 or 2019 (preferably), including the capacity for file storage
  •     Database server: Ubuntu Server 18.04 LTS or 20.04 LTS
  •     Microsoft Office Online Server (OOS): Microsoft Windows Server 2016 (if applicable)
  •     Reverse Proxy / Load Balancer and Firewall (e.g., Linux server; if applicable)

  In the standard set-up, data files are stored on the application server. Disk space on the application server should be provided under the client’s storage space requirement. Optionally, eLabNext also supports a more scalable, high availability, and shared-nothing architecture. Please contact us to request the full technical specifications or read more.

  Installation and periodic maintenance of eLabNext products are done remotely by providing us access to your servers using a secured VPN connection. We use Octopus Autodeployer for remote system installations to provide your organisation with the latest software updates.

• Can you give us a list of references?

  We provide our solutions to clients worldwide. Some of our clients provided public testimonials and case studies that you can find on this website. As we respect our clients’ privacy, we do not provide the contact information of our clients without prior consent. However, if you feel strongly about getting in touch with one of our clients personally, please contact us to connect you with one of our clients.

• Can you give us a product demonstration?

  Yes, of course! Our product specialists are available to provide an online demonstration of eLabNext products. Please fill in this form to schedule a meeting at your convenience.

• How can I upgrade my free trial account?

  If you started a free eLabNext trial, you can upgrade at any time. Please contact us, and you will be assisted by one of our product specialists. If needed, we can help you set up the system for your lab and discuss your further questions.

• What are the advantages of using an ELN?

  ELNs, or Electronic Lab Notebooks, offer numerous advantages over traditional paper lab notebooks. An ELN offers flexibility, the ability to collaborate and share data with other lab members efficiently, and the option to archive research data after a scientist has left the lab. 

  Check out the following for more information:

  • 3 Reasons Why Transitioning To An ELN Is A Great Idea
  • 10 Reasons You Should Digitise Your Lab
  • Bringing ‘All Digital’ to your Lab