FAQ

• General
• System Hosting and Installation
• Data Storage and Back-ups
• Security
• Compliance
• Electronic Lab Notebook
• Inventory and Sample Management
• Features

Data Storage and Back-ups

• What is your back-up strategy?

  Keeping your data safe is our top priority. In case of a disastrous event, we have a full recovery procedure in place to restore data. All data and attached files are backed up every 24 hours to two off-site locations and are kept in an encrypted vault. Back-ups are kept up to 6 months. We can perform full system recovery from the latest back-up, including all uploaded data. A full system recovery procedure periodically verifies back-ups.

• Is my data backed up?

  Yes, of course. Besides the real-time replication of data stored in the Cloud to 3 different data centers, a full back-up of all data, including all data files, is made every 24 hours. Data back-ups are stored as a fully encrypted file to an external vault in case of an emergency and a full recovery necessity. Generated back-ups are periodically verified during a full system recovery procedure.

• How much data can I store?

  In principle, the amount of data you can store in the Cloud installation is unlimited. With the Cloud, each user has 20GB of storage space to store and link data files in eLabNext products. In case you need more storage space, you can upgrade per 100GB in the Cloud. To link large data sets to experiments in the Cloud, we recommend using the eLabHybrid Storage solution in which you can link a local file server in your lab to the Cloud. All uploaded data files in the ELN will be stored on the local network server, while eLabNext products provide file versioning and keep all file hashes to guarantee data authenticity. For more information about our hybrid storage solution, please contact us.

  Alternatively, you can choose to get a Private Cloud installation that includes a standard storage capacity of 1 Tb or the On-Premises installation. The provided hardware of the organisation defines the storage capacity.