Sales Operations Manager – Americas

Are you skilled in optimizing sales processes, tracking renewals, and ensuring seamless communication between sales teams and clients? If you excel in driving operational efficiency and delivering exceptional support, this exciting opportunity as a Sales Operations Manager at eLabNext could be the perfect fit for you!

As the Sales Operations Manager at eLabNext, you are the linchpin of operational excellence, possessing a deep understanding of sales processes and a knack for streamlining workflows. With your exceptional project management skills and adeptness in interpersonal communication, you seamlessly navigate between sales teams, clients, and internal departments, ensuring smooth transitions and exceeding expectations.

Your commitment to optimizing processes, coupled with your high energy and a keen eye for efficiency, drives continuous improvement across all facets of sales operations. You thrive in a dynamic environment, leveraging analytics to drive informed decision-making and enhance customer satisfaction.

Your ability to provide support across various functions, from tracking renewals to assisting with marketing initiatives, underscores your versatility and value as a key asset in driving eLabNext’s success.

Key qualifications include:

• High energy and excellent interpersonal communication skills
• Strong project management
• Phenomenal people skills and ability to manage expectations, be on top of their work, and able to create a smooth transition between projects, people and departments.
• An eye for process optimization, and continuously tries to increase efficiency of all internal operations.

• Tracking and processing renewal licenses
• Verifying Sales Orders with CRM and Licensing Software
• Providing needed support to the Sales Team to drive sales and build continuous relationships.
• Participating in the monthly meetings to report due tasks for the salesforce.
• Direct verbal and written communication with clients to optimize customer relationships.
• Analytics for Sales and Customer Satisfaction to optimize engagement.
• Direct verbal and written communication with clients
• Process and progress monitoring vendor setup
• Handle purchase order requests and/or inquiries
• Updating the license manager software
• Analytics and process optimization
• Processing and sending monthly invoices.
• Keeping and maintaining an appropriate debtor management
• Processing creditor invoices
• Manage office supplies inventory and place orders as necessary (for Swag and other supporting materials)
• Analytics and process optimization
• Providing Support to the Marketing Department as needed:
• Analytics (Campaigns, CRM etc)
• Event Planning and Coordination
• Reporting and Planning
• Swag Strategy and planning
• Care Package Coordination
• Managing and processing e-mail campaigns via CRM and other software
• Support marketing with campaigns in Hubspot
• Work with KAMs to do Account Based Marketing Activities
• Coordinating internal marketing tasks by providing support to the Marketing team.
• Providing external support and managing projects with the Marketing team
• Working with Technical Support Manager (TSM) and Customer Success Specialist (CSS) in optimizing customer satisfaction.
• Analytics and process optimization
• Provide other administrative support as necessary, including creating management reports.
• Recruitment, interview, and onboarding
• Assisting Head of eLabNext, Americas
• Analytics and process optimization.
• Strong aptitude for CRM software management tools, providing reports on a monthly basis.
• Working closely with the Sales and Marketing team to drive projects and execute tasks, e-mail campaigns, and follow-ups with existing customers (subscription-based model).

eLabNext, a scale-up organisation and part of Eppendorf, has been working hard for years to elevate research to a higher level. We achieve this through a digital lab platform usable by every research and development team to record better, share, and optimise their data. At eLabNext, everyone gets the opportunity to develop themselves. Making mistakes helps you grow, and we embrace that. Our flat company culture allows everyone to flourish in their roles. Monthly team events and enjoyable Friday afternoon drinks ensure a pleasant atmosphere throughout the organisation. Together with our colleagues, we are building a better world!