Key Account Manager – Canada

Are you adept at nurturing key client relationships, guiding them through every phase of their journey, and ensuring their satisfaction with our offerings? If you are passionate about delivering outstanding service and are ready to be a cornerstone of success for our clients, this great opportunity at eLabNext could be right for you!

As the Key Account Manager at eLabNext, you’ll be integral to our success and responsible for managing and cultivating relationships with key clients. With a background in sales and account management, coupled with expertise in life sciences laboratories, you’ll excel in understanding and addressing client needs.

Your ability to set revenue forecasts, meet targets, and provide consultation throughout the sales cycle will be paramount. You’ll thrive in a dynamic environment, collaborating closely with sales, marketing, and IT departments to drive results. Your exceptional interpersonal skills, coupled with a customer-centric approach, will enable you to build trust and rapport with clients.

With a willingness to travel and engage with stakeholders, you’ll be instrumental in identifying new business opportunities and expanding our footprint. Join us at eLabNext and play a pivotal role in driving customer satisfaction and business growth.

Key qualifications include:

• Experience in sales and account management for Life Science laboratories.
• Degrees in the Business or Life Science field with relevant education and hands-on laboratory experience in the Life Sciences.
• The ability to travel to customer sites on a frequent basis and a willingness to travel, both domestically and internationally.
• Excellent English skills, both written and verbal.
• A customer-oriented and results-driven approach.
• Strong organizational skills and business acumen.
• Great interpersonal skills, high integrity, and respect for colleagues and customers.
• Business Development oriented approach to all potential clients and collaborators.

• Manage multiple accounts as the face of the company to our current and future customers.
• Build and maintain customer relationships with excellent service & support.
• Set up revenue forecasts and meet their targets.
• Accompany and give consultation to customers during each phase of the (after) sale [pre- to post-sale].
• Workflow consultation post-sale.
• Post-sale account nourishment and growth
• Provide product demonstration on-site or online using webinars.
• Participate in exhibitions, trade shows, and online events, working with team to reach group quota.
• New business, especially in new untapped areas (geographically and industry sector-wise).
• Managing sales cycle in B2B (institution-wide deployments) and for individual labs in large organizations, working very closely with potential customers in a consultative approach to drive results.
• Take customers out to lunch/dinner/games to strengthen authentic relationships.
• Organize on-site events at the customer for product demonstrations and kick-off/training sessions.
• Be involved in online marketing by collaborating with marketers and participating in writing for the target audience.
• Collaborating with customers on Case Studies and potential co-marketing campaigns when applicable.
• Active LinkedIn Presence.
• Constantly stress-test and challenge the software and give feedback to the IT team.
• Seek feedback from customers in a collaborative spirit, and report back to the IT team
• Seek customization projects with customers in order to up-sell and, in turn, optimize eLabNext’s capabilities.
• Manage CRM/ERP accounts by keeping an intact audit trail from first contact to sale and reporting results monthly.
• Maintain close relationships with departments from other offices throughout the country (and headquarters) to strengthen the sales force and maintain agility.
• Working closely with Sales, Marketing, and IT departments.
• Weekly team meetings and serving as support for teammates when needed.

eLabNext, a scale-up organisation and part of Eppendorf, has been working hard for years to elevate research to a higher level. We achieve this through a digital lab platform usable by every research and development team to record better, share, and optimise their data. At eLabNext, everyone gets the opportunity to develop themselves. Making mistakes helps you grow, and we embrace that. Our flat company culture allows everyone to flourish in their roles. Monthly team events and enjoyable Friday afternoon drinks ensure a pleasant atmosphere throughout the organisation. Together with our colleagues, we are building a better world!