Private Cloud Services

Software Licenses

Included with the delivery of the Private Cloud are the eLabJournal ELN software licenses. The number of licenses provided depends on the chosen installation: the smallest Private Cloud installation is scaled for 50 seats. Accordingly, it includes a license for use by up to 50 active users. In case of events that affect system performance our system installation suitable for an entire organization, such as the Private Cloud 500, which includes a high-performance server infrastructure and is deployed with the licenses according to its size.

 

System Hosting

With the Private Cloud, the ELN is hosted in an Amazon Web Service (AWS) Cloud data center in a region of choice of the customer. Server installation, network configuration, and monthly hosting costs are included in the service delivery of a Private Cloud. Read more about Private Cloud Hosting.

 

System Maintenance

In the Private Cloud, we handle server and infrastructure maintenance, including installation of server updates and security patches as well as updates of all used network and software components.

Monitoring and Logging

To ensure maximum system performance and guarantee >99% uptime, we continuously monitor the performance and health of our Private Cloud. In case of events that affect system performance or system uptime, our system engineers are automatically alerted to resolve issues. Read more about Private Cloud monitoring.

 

Software updates

Keeping the Private Cloud up-to-date is part of our service delivery. With the Private Cloud, you will automatically receive all eLabNext software updates including new features, improvements, and bug fixes without additional charge. Read more about software updates.

 

Data Storage

The Private Cloud includes 1TB of storage space for data files, which typically offers sufficient space for thousands of experiments. Once your organization reaches the file storage limit, you can choose to archive and export experiments or upgrade file storage capacity. If your lab frequently stores large data files, you can also choose to mount a local file server in the Private Cloud with eLabHybrid.

 

Data Back-ups

eLabNext stores a daily backup of all data in case a disastrous event affects data in the AWS Cloud data center or access to the Private Cloud servers. Data back-ups are restored in an encrypted vault. Back-up restore tests are executed and verified periodically. The data backup includes the database as well as associated experiment files.

 

Support

Customers of a Private Cloud receive support as specified in Service Level Agreement (SLA). The Key-User has all the necessary tools to provide first-line support to end-users by solving common problems and answering basic questions. The eLabNext customer success team supports the Key-User with all questions or problems the Key-User cannot solve.

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