Private Cloud Monitoring

The Private Cloud is a managed hosting solution that not only includes system hosting. eLabNext is a brand of Bio-ITech BV, part of Eppendorf group. To maximize system uptime and performance, Bio-ITech continuously monitors the health and application uptime of Private Cloud installation using Zabbix. In case the server or application is unavailable or irregularities on the server or network are detected, our system engineers are notified automatically to solve the issue and to avoid escalation. Any event on the server is automatically logged.

Internal Server Monitoring Rules

 

Platform Component Check frequency Alert rule (09:00-17:30 CET) Alert rule (24/7)
Generic Host availability 1 min Host unreachable for 5 minutes Host unreachable for 5 minutes
Host restarted 1 min Host restarted
Number of processes 1 min > 300 during last 5 min
Time synchronization 15 min Time offset > 30 seconds Time offset > 30 seconds
Linux Server Free nodes 1 min < 20% free < 10% free
Max number of open files 1 hr < 1024
Database 1 min Database down Database down
Database cluster status 1 min < 3 nodes < 2 nodes
Database node status 1 min Database rejoining cluster
CPU 1 min Load > 5 during 5 minutes Load > 5 during 15 minutes
Memory 1 min < 150 MB available < 50 MB available
Swap 1 min < 25%
Disk space 1 min Disk space < 20% Disk space < 10%
Disk I/O performance 1 min Disk queue > 20% for 5 minutes
Windows Server Services 1 min Service is down

 

External Server Monitoring

 

Platform Component Check frequency Alert rule (09:00-17:30 CET) Alert rule (24/7)
Generic HTTP 200 response 1 min Code < > 200 for last 2 times Code < > 200 for last 2 times
Response time 1 min Last 3 times > 1 Last 3 times > 1
Download speed 1 min Last 3 times < 2048 Last 3 times < 2048
Certificate validity check 6 hr < 30 days remaining, < 15 days remaining < 7 days remaining, 0 days remaining

 

eLabJournal Private Cloud High Availability (HA)

 

Although with our monitoring policies we maximize system uptime, downtime related to technical issues in the Amazon AWS Cloud infrastructure are beyond our control. To mitigate those risks, the Private Cloud is also available as a High Availability (HA) installation. With the Private Cloud HA, a duplicate system installation is available in a different physical AWS Cloud environment. Read more about the eLabJournal Private Cloud HA.

 

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