The Private Cloud is a customer-specific, fully managed hosting solution that offers a turn-key ELN solution for any organization.
The Private Cloud is hosted in an AWS (Amazon Web Service) Cloud chosen by the customer. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated, and isolated Availability Zones that are connected with low latency, high throughput, and highly redundant networking.
These Availability Zones offer AWS customers an easier and more effective way to design and operate applications and databases. In turn, this makes them more highly available, fault-tolerant, and scalable than traditional single data center infrastructures, or multi-data center infrastructures. You can find the availability of an AWS Cloud in your region here.
Private Cloud encompasses a Multi-server Architecture that collectively offers the same functionalities available in the Cloud. Multi-server setups allow for optimal application performance and scalability. Customer end-users login to eLabJournal using a customer-specific URL (e.g. https://customername.elabjournal.com). Please note that the application and database server are separated (either physically or virtually). The architecture of Private Cloud provides the option to make the application available only within the organisation’s IP range.
Although we are able to maximize system uptime with our monitoring policies, downtime related to technical issues in the Amazon AWS Cloud infrastructure are beyond our control. To mitigate these risks, Private Cloud may be deployed as a High Availability (HA) installation. With Private Cloud HA, a duplicate system installation is available in a separate physical AWS Cloud environment. Data is replicated in real-time to both systems and traffic is automatically routed by a load balancer to both installations.
In case of an event in one of the data centers that results in downtime of one of the servers (e.g. power failure, fire, natural disasters, etc.), system uptime is unaffected as this server is taken out of the cluster and all communication is automatically diverted to the available server. A third database server is configured which can be used for API calls, backups, reporting, and exporting. The HA installation is typically used for large system installations (> 500 active users) but is also available for customers that require the highest possible uptime with more than 99.9%.
Security is a major concern to organisations choosing a managed hosted Cloud ELN solution. eLabNext is a brand of Bio-ITech BV, part of Eppendorf group. Bio-ITech is certified for ISO/IEC 27001 since 2016 and implemented all generally accepted measures for cloud hosting security. In addition, eLabJournal supports all required security features to enforce system security. We exclusively use AWS Cloud (Amazon) for hosting of Private Cloud installations in SOC II compliant data centers.